At Amado Pet Shop Botanica, we want you and your pets to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return and refund process.
30-Day Return Window
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Zero Return Costs (No Fees)
We believe in a stress-free shopping experience.
- Restocking Fee: We do not charge any restocking fees.
- Return Shipping Cost: Return shipping is absolutely free for our customers. We will provide you with a pre-paid return shipping label once your return request is approved.
How to Initiate a Return
To start a return, simply contact us at support@amadopetshopbotanica.shop. Once your return is accepted, we will send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds (Processed Within 7 Days)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will process your refund back to your original payment method within 7 days.
Please remember it can take some time for your bank or credit card company to process and post the refund to your account after we have issued it.
Contact Us
For any questions regarding your return or refund, please reach out to us:
- Company Name: Amado Pet Shop Botanica
- Email: support@amadopetshopbotanica.shop
- Phone: +1 305-547-1868
- Business Address: 1891 NW 21st St, Miami, FL 33142, United States