Privacy Policy

Last updated: October 18, 2026

This Privacy Policy explains how AMADO PET SHOP, INC, operating the Amado Pet Shop Botanica online store at https://amadopetshopbotanica.shop/, collects, uses, stores, and shares personal information in connection with our website, products, and services. In this policy, “we”, “us” and “our” refer to AMADO PET SHOP, INC.

AMADO PET SHOP, INC is the business responsible for your personal information collected through this website (the “controller” of that information).

By using the website, you acknowledge the practices described in this policy.

1. Information we collect

Information you provide

• Order information: your name, shipping and billing address, email address, phone number and the items you purchase. Your shipping address is also used to calculate any Florida sales tax due on the order.
• Account information: orders are placed through guest checkout, and we do not currently offer customer account sign-up. If we hold an account for you, it contains your login email, password (stored in encrypted form) and order history.
• Messages: information you send us by email, phone or our contact form, such as your name, email address, order number and the content of your message.
• Product reviews: if you submit a review, your name, rating and the review text.

Payment information

Payments are handled by our payment processor, Stripe. Your full card number and security code are sent directly to Stripe and are not received or stored by us. We receive confirmation of payment and limited details, such as the card type and the last four digits of the card.

Information collected automatically

When you visit the website, your browser automatically sends basic technical information, such as your IP address, browser type, device type and the pages you visit. This information is recorded in server logs by our hosting and security systems.

2. How we use your information

• To process, ship and deliver your orders and send order confirmation and shipping emails.
• To handle returns, refunds, cancellations and customer support requests.
• To manage your account, if we hold one for you.
• To prevent fraud and keep the website and our customers secure.
• To maintain and improve the website.
• To calculate, collect and report sales tax, and to comply with other legal obligations, such as tax and accounting record-keeping.

We send emails that are necessary to complete and support your order. We will only send marketing emails if you have agreed to receive them, and every marketing email will include a link to unsubscribe.

3. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share only the information needed to provide our services with:

• Our payment processor, Stripe, to process payments and refunds and to help prevent fraud;
• Shipping carriers, such as USPS, to deliver your order and provide tracking;
• Our website hosting, content delivery and email providers, including Hostinger, which store and transmit data on our behalf;
• Tax authorities, such as the Florida Department of Revenue, when required for sales tax reporting and audits;
• Authorities or other parties, when required by law, or to protect our rights, our customers or the public.

These service providers may use your information only to perform services for us.

4. Cookies

The website uses cookies that are necessary for it to work, such as cookies that keep items in your cart, keep you logged in and complete checkout. These cookies are set by WordPress and WooCommerce. Our payment processor, Stripe, may also set cookies during checkout to process payments securely and prevent fraud. You can block or delete cookies in your browser settings, but the cart and checkout may not work without them.

WooCommerce, our store software, also sets first-party “order attribution” cookies (named sbjs_*). They record how you arrived at the website, for example from a search engine, another website or a direct visit, and that information is saved with your order so we can see which channels lead to purchases. These cookies stay on our own website, are not shared with advertisers and are not used to track you on other websites.

Our homepage, About Us, Contact Us and Contact Information pages include an embedded Google Map showing our store location. When the map loads, Google receives your IP address and may set its own cookies under the Google Privacy Policy. We do not receive any information from Google about you through the map.

Some browsers offer a “Do Not Track” setting. Because there is no common industry standard for these signals, the website does not currently respond to them. We do not use cookies to track you across other websites.

5. How long we keep information

• Order records are kept for as long as needed to fulfill orders, handle returns and meet tax and accounting requirements.
• Account information is kept until you ask us to delete your account, unless we must keep certain records for legal reasons.
• Customer support messages are kept for as long as needed to resolve your request and handle any follow-up.

6. Your choices and rights

You can ask us to:

• tell you what personal information we hold about you and provide a copy;
• correct personal information that is inaccurate or incomplete;
• delete personal information that we are not required to keep.

Depending on your state of residence, you may have additional privacy rights under applicable state law. To make a request, contact us using the details below. We will verify your request by confirming information associated with your order or account, and we will respond within the time required by applicable law. You may use an authorized agent to make a request on your behalf, and we will ask for proof of the agent’s authorization. We will not discriminate against you for exercising your privacy rights. If we decline your request, you may contact us to appeal the decision.

If we hold an account for you, you can also view and update your details in My Account.

7. Security

The website uses HTTPS encryption, and card payments are handled by Stripe. We limit access to personal information to what is needed to run the store. No method of transmission or storage is completely secure, but we take reasonable steps to protect the information we hold.

8. Children’s privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Links to other websites

The website may contain links to other websites, such as a carrier’s tracking page. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies.

10. Where we operate

We are based in the United States, and the website is intended for customers in the United States. If you access the website from outside the United States, you do so on your own initiative.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Changes take effect when the updated policy is posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or want to make a privacy request, please contact us: