Shipping Policy

Last updated: October 18, 2026

This policy applies to purchases made through https://amadopetshopbotanica.shop/, the online store operated by AMADO PET SHOP, INC under the customer-facing name Amado Pet Shop Botanica. It explains where we ship, how much shipping costs, how long orders take to process and arrive, and what to do if something goes wrong with a delivery.

Business address: 1891 NW 21st St, Miami, FL 33142, United States
For questions regarding payments, shipping, returns, or refunds, contact support@amadopetshopbotanica.shop or +1 305-547-1868.

Seller information

1. Where we ship

• We ship to street addresses and PO Boxes in all 50 U.S. states and Washington, DC.
• We do not currently ship to U.S. territories (such as Puerto Rico, Guam or the U.S. Virgin Islands), military APO/FPO/DPO addresses, or addresses outside the United States. Checkout will not accept these destinations.
• All orders are packed and shipped from Miami, Florida.

2. Shipping rates

Shipping is charged as a single flat rate per order, based on the delivery state. The rate does not change with the number of items in your order, and there are no additional handling, packaging or service fees. The exact shipping charge for your address is shown at checkout before you pay.

*Total delivery time = 1–2 business days of order processing + carrier transit time, for orders placed before 2:00 PM Eastern Time, Monday–Friday. Business days are Monday–Friday, excluding U.S. federal holidays.

For orders delivered to Florida addresses, Florida sales tax (6% plus the county surtax) also applies to the shipping charge. See our Payment Policy for details.

3. Order processing (handling time)

• Order cut-off time: 2:00 PM Eastern Time (ET), Monday–Friday.
• Orders placed before the cut-off time on a business day are processed and handed to the carrier within 1–2 business days.
• Orders placed after the cut-off time, or on weekends or U.S. federal holidays, begin processing on the next business day.
• We do not process or ship orders on Saturdays, Sundays or U.S. federal holidays.
• You receive an order confirmation email when you place your order and a shipping confirmation email when your order ships.

4. Carriers and tracking

• Orders to Florida and the other contiguous states ship with USPS Ground Advantage. Orders to Alaska and Hawaii ship with USPS Priority Mail.
• Your shipping confirmation email includes a tracking number. Tracking information can take up to 24 hours to become active on the carrier’s website.
• You can also check your order status at any time on our Track Your Order page using your order number and billing email address.

5. Delivery estimates

Delivery times are estimates based on the carrier’s published transit times and are counted in business days from the date you place your order. Weather, carrier delays and peak holiday periods can occasionally extend delivery times beyond these estimates. If your order has not arrived within the total delivery time shown in the table above, please contact us and we will investigate with the carrier.

6. Changing your shipping address

Please check your shipping address carefully at checkout. If you notice an error, contact us as soon as possible with your order number and the correct address. We can update the address at no charge as long as the order has not yet shipped. Once an order has been handed to the carrier, we cannot change the delivery address.

7. Undeliverable packages

If a package is returned to us because the address was incorrect or incomplete, or because it was not collected from the post office, we will contact you by email. You can choose to have the order reshipped (reshipping is charged at the standard rate shown above) or to receive a refund of the item price and any sales tax charged on it.

8. Lost, damaged or incorrect deliveries

• Marked as delivered but not received: please check around your property, with neighbors and with your local post office, then contact us within 14 days of the delivery date shown in tracking. We will open a claim with the carrier and work with you to resolve it.
• Lost in transit: if tracking shows no movement for an extended period, or your order has not arrived within the total delivery time, contact us. If the carrier confirms the package is lost, we will send a replacement or issue a full refund, including the original shipping charge and any sales tax.
• Damaged, defective or incorrect items: contact us within 30 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including the original shipping charge and any sales tax, at no additional cost to you.

9. Related policies

Returns, refunds and order cancellations are covered in our Return & Refund Policy. Payment terms and sales tax are covered in our Payment Policy.

10. Changes to this policy

We may update this Shipping Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. The version in effect when you place your order applies to that order.

11. Contact Us

If you have any questions about shipping, please contact us: