Return & Refund Policy

Last updated: October 18, 2026

This policy applies to purchases made through https://amadopetshopbotanica.shop/, the online store operated by AMADO PET SHOP, INC under the customer-facing name Amado Pet Shop Botanica. It explains how to return an item, which items are eligible, how refunds are issued and how to cancel an order.

Business address: 1891 NW 21st St, Miami, FL 33142, United States
For questions regarding payments, shipping, returns, or refunds, contact support@amadopetshopbotanica.shop or +1 305-547-1868.

Seller information

1. Return window

You can request a return within 30 days from the date your order was delivered, as shown in the carrier’s tracking information. Return requests received after 30 days cannot be accepted, except where the item arrived damaged or defective as described in section 8.

2. Eligible items

• Items must be unused, in the same condition you received them, and in their original packaging where possible.
• All products currently sold on our website are eligible for return under these conditions. We do not sell final-sale items.

3. Items that cannot be returned

For hygiene reasons, toys that have been used, chewed or played with by a pet cannot be returned, unless the item arrived damaged or defective or we sent the wrong item. This includes catnip toys whose packaging has been opened and the toy used by a pet.

4. How to start a return

1. Email us at support@amadopetshopbotanica.shop or call +1 305-547-1868 with your order number and the item(s) you would like to return.
2. We reply within 1 business day with return instructions and a prepaid USPS return label.
3. Pack the item securely, attach the label and drop the package off at any USPS location, or schedule a USPS pickup.

Please contact us before sending a return so that we can match it to your order. Returns are sent to our Miami address, which is printed on the prepaid label.

5. Return shipping cost and fees

• Return shipping is at no cost to you; we provide the prepaid return label.
• We do not charge restocking fees.
• For change-of-mind returns, the original shipping charge you paid is not refunded. If the item arrived damaged, defective or incorrect, we also refund the original shipping charge.

6. Refunds

• We inspect returned items within 2 business days of receiving them and email you to confirm whether the refund is approved.
• Approved refunds are issued to your original payment method within 5 business days of approval.
• Depending on your bank or card issuer, it can take an additional 5–10 business days for the refund to appear on your statement.
• Refunds cover the item price paid and any sales tax charged on it, plus the original shipping charge (and its sales tax) if the return is due to our error.
• If a returned item does not meet the conditions in section 2, we will contact you to explain why and, at your choice, send the item back to you.

7. Late or missing refunds

If you have not received an approved refund after the timelines above, first check your bank or card statement again, then contact your card issuer, as processing times vary. If you still have not received it, contact us and we will confirm the refund details with our payment processor.

8. Damaged, defective or incorrect items

If your order arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery with your order number and photos of the item and packaging. We will send a replacement or give you a full refund, including the original shipping charge and any sales tax. You will not pay for any return shipping, and in some cases we may not require the item to be returned.

9. Exchanges

We do not offer direct exchanges. To get a different item, return the original item for a refund and place a new order for the item you want.

10. Order cancellations

You can cancel your order without charge at any time before it ships. Contact us as soon as possible with your order number. If the order has not yet been handed to the carrier, we cancel it and refund the full amount, including shipping and sales tax, to your original payment method. Once an order has shipped it can no longer be cancelled, but you can return it under this policy.

11. Changes to this policy

We may update this Return & Refund Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. The version in effect when you placed your order applies to that order.

12. Contact Us

If you have any questions about returns or refunds, please contact us: