FAQ

Choose a product, select the quantity, click “Add to cart” and go to checkout. Enter your shipping address to see the shipping charge, then place your order. You will receive an order confirmation email.

No. All orders are placed through guest checkout. You can check the status of any order on our Track Your Order page with your order number and billing email.

Yes, without charge, as long as it has not shipped yet. Contact us as soon as possible with your order number. Once an order has shipped, you can return it under our Return & Refund Policy.

We email you a tracking number when your order ships. You can also check the status on our Track Your Order page using your order number and billing email.

Yes, for orders delivered to Florida addresses. Florida law requires us to collect the 6% state sales tax plus the discretionary sales surtax of the county where the order is delivered. The tax is calculated at checkout from your shipping ZIP code and shown as a separate line before you pay. We do not currently collect sales tax on orders shipped outside Florida. See our Payment Policy.

Shipping is a flat rate per order: $5.95 to Florida, $7.95 to the other contiguous states and Washington, DC, and $16.95 to Alaska and Hawaii. The shipping charge for your destination applies to every order. See the Shipping Policy for details.

Orders placed before 2:00 PM ET on a business day are processed in 1–2 business days. Total delivery time is 2–5 business days to Florida, 3–7 business days to the other contiguous states and Washington, DC, and 4–8 business days to Alaska and Hawaii.

To all 50 U.S. states and Washington, DC, including PO Boxes. We do not currently ship to U.S. territories, APO/FPO/DPO military addresses or international addresses.

Unused items can be returned within 30 days of delivery. We provide a prepaid return label at no cost, and there are no restocking fees. Toys that have been used or chewed can only be returned if they arrived damaged or defective.

We inspect returns within 2 business days of receiving them and issue approved refunds to your original payment method within 5 business days of approval. Your bank may take an additional 5–10 business days to show the refund.

Contact us within 30 days of delivery with your order number and photos of the item and packaging. We will send a replacement or give you a full refund, including the original shipping charge and any sales tax, and you will not pay for return shipping.

Every product page lists the materials, any filling and any internal parts, such as a squeaker or an enclosed bell. For example, our plush toys use polyester plush fabric with polyester fiberfill, and our catnip toys also contain dried catnip. If you need more detail about a product, contact us before ordering.

Our toys are designed for supervised play. Choose a toy that suits your pet’s size and play style, inspect it regularly, and replace it if it becomes damaged or if parts become loose. No pet toy is indestructible.

Our current toys do not use batteries or power; they are moved by your pet. If a product ever needs batteries or charging, its product page will say so.

Yes. Amado Pet Shop Botanica is located at 1891 NW 21st St, Miami, FL 33142, United States. Store hours are Monday–Saturday 8:00 AM–5:30 PM and Sunday 9:00 AM–12:00 PM (Eastern Time). You can see a map on our Contact Us page. Please call +1 305-547-1868 before visiting if you want to check that an item is available in the store.

By phone at +1 305-547-1868 during store hours: Monday–Saturday 8:00 AM–5:30 PM and Sunday 9:00 AM–12:00 PM (Eastern Time). By email at support@amadopetshopbotanica.shop at any time; we reply within 1 business day.

Each product page shows the product’s brand. Products sold under our own brand carry the Amado Pet Shop Botanica name and logo. The store is operated by AMADO PET SHOP, INC, a Florida corporation registered under document number P15000057353.

We accept Visa, Mastercard, American Express and Discover credit and debit cards, processed by Stripe. All prices are in U.S. dollars. See our Payment Policy for details.